Welcome Home Voucher: Terms and Conditions

The short version

  • Your voucher gives you a free 30-minute family photo session with 15 edited photos.

  • Nothing is charged to you, now or later.

  • Contact us to book before the book-by date printed on your voucher.

  • Your session must then take place within 3 months of booking.

  • If you don't turn up, or cancel with less than 48 hours' notice, the session is forfeited.

  • We only keep and use your details as set out in section 6.

1. What the voucher is

1.1 The Welcome Home voucher is a gift from Moller Portrait (Beth and Ryan) and the real estate agency that handed it to you at settlement.

1.2 It entitles you to one complimentary family photo session of 30 minutes, with 15 edited photos.

1.3 Our normal price for a photo-only session is $349. You pay nothing for this session.

1.4 The voucher is numbered. Each number can be used once.

2. Where the session happens

2.1 The session takes place at your new home, or at another spot we agree on that is within 20 minutes of your new home.

3. Booking and timing

3.1 Your voucher has a book-by date printed on it. You must book your session with us on or before that date.

3.2 The book-by date is 6 months from the day the voucher batch was given to the agency. This means it may be a little earlier than 6 months from your settlement. Please check the date on your voucher.

3.3 Once you have booked, the session itself must take place within 3 months of the day you booked.

3.4 To book, contact us on [phone] or [email], and quote your voucher number.

3.5 If you do not book by the book-by date, the voucher expires. You owe us nothing, and nothing is refunded because nothing was paid.

4. Cancelling and missed sessions

4.1 If you cancel or ask to change your session with at least 48 hours' notice, we will happily reschedule it, as long as the new date is still within the 3-month window in clause 3.3.

4.2 The session is forfeited if you:

  • don't turn up (a no-show);

  • cancel late; or

  • cancel with less than 48 hours' notice.

4.3 If the session is forfeited, it ends there. The voucher is used and cannot be booked again.

5. What is and is not included

5.1 Included: a 30-minute session and 15 edited photos.

5.2 Anything extra (for example more photos or prints) is optional. Extras can be purchased if you want them.

5.3 The voucher has no cash value. It cannot be exchanged for money. Whether it can be passed to someone else is up to the agency that gave it to you, so please ask them first.

5.4 Copyright: Moller Portrait owns the copyright in all photos taken at your session.

5.5 Your use: you may use your photos for personal and family purposes, and post them on your own social media. You may not use them to earn income (for example by selling them, licensing them or using them to advertise) without our written approval.

5.6 Marketing use: when you book, you will be asked to tick a box. If you tick it, you allow Moller Portrait and the real estate agency that gave you the voucher to use your photos for marketing, in any way they deem to be promoting their businesses only. By ticking, you confirm you can give this permission for everyone in the photos, including any children. If you do not tick it, your session goes ahead as normal and your photos are not used for marketing. This is separate from agreeing to receive marketing messages in clause 6.3.

6. Your details and privacy

6.1 The agent only hands you the voucher and emails your details to us if you agree. The agent does not track or keep a record of your session for us.

6.2 We use your details to book and run your session and to deliver your photos.

6.3 We will only send you marketing or offers if you have said yes to that. You can say no, or change your mind, at any time by contacting us.

6.4 If you give us children's names or birth dates, we ask that they come from a parent or guardian. We collect only what we will use (for example birthday cards). We never market directly to children. Any marketing goes to the parent or guardian.

6.5 Our privacy policy is at [link]. It sets out how we store your details, how you can see or correct them, and how to make a complaint.

7. General

7.1 Nothing in these terms limits any rights you have under the Australian Consumer Law.

7.2 We may change these terms for future vouchers. The terms in force on the day your voucher was handed to you apply to you.

7.3 These terms are governed by the law of New South Wales.

7.4 Questions or complaints: Moller Portrait on 0438 020 096 or email info@mollerportrait.com

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